Effective Date: February 15, 2024 

Welcome to SPARK! 

SPARK is an online CRM, Marketplace and mobile service provided by LOCAL IGNITER INC., based in San Diego, United States. Venture, an additional offering within LOCAL IGNITER INC., functions as a subsidiary of REVIVAL FZCO, based in Dubai, United Arab Emirates. In this Privacy Policy, collectively referred to as "SPARK," "we," or "us," we outline the rules and procedures governing the collection and usage of Personal Information. This includes information provided by users ("you"), whether you are a home service professional ("Pro" or "Pros") or a customer of a Pro, utilizing any LOCAL IGNITER INC. products or services. Terms not defined in this Privacy Policy can be found in our Terms of Service. For specific details regarding disclosures under the California Consumer Privacy Act, please refer to our California Privacy Notice. 

1. PERSONAL INFORMATION WE COLLECT

We collect various types of Personal Information, referring to information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you. 

1. Categories of Personal Information Collected, Used, and Disclosed

We collect, use, and/or disclose the following categories of Personal Information: 

1. Identifiers – This includes real names, Internet Protocol addresses, email addresses, and online identifiers.
2. Certain Personal Information Categories – This encompasses details like names, signatures, Social Security numbers, addresses, telephone numbers, passport numbers, driver’s license or state identification card numbers, insurance policy numbers, education and employment information, employment history, bank account numbers, credit card numbers, debit card numbers, or any other financial information, medical information, or health insurance information. Some information in this category may overlap with other categories.

• Internet or Other Similar Network Activity – This category covers browsing history or search history, including information about your interaction with our website or application.

1. Audio, Electronic, or Visual Information – This includes photographs or video files related to your use of the Service, or communications via a third-party chatbot.
2. Geolocation Data – We may collect information about your physical location or movements, especially when accessing the Service through a mobile device. This may include GPS coordinates (latitude and/or longitude) or similar information regarding the location of your and your employee’s mobile device(s). Location data helps us understand how you browse and use the Service. You may disable the transmission of location data on your mobile device; however, certain features, particularly location-based services, may be impaired or disabled as a result.
3. Protected Classification Characteristics Under State or Federal Law – Information related to age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, and genetic information (including familial genetic information).

• Professional or Employment-Related Information – Details about your current or past job history or performance evaluations.
• Commercial Information – Records of your transactions, messages sent through our Service (including those via a third-party chatbot), and information you post to the Service, such as Pro ratings and customer comments.

1. Inferences – Assumptions or conclusions drawn from your Personal Information.

1. Categories of Sources From Which Personal Information Is Collected

We gather Personal Information from various categories of sources, including but not limited to: 

1. You or Your Devices: Personal Information is collected directly from you and/or your devices. Examples of such collection methods include:
2. Account Creation: When creating a Pro account with LOCAL IGNITER INC, you furnish Personal Information, potentially encompassing data described in the categories above, along with credentials and qualifications ("Service Data").

• Transaction Reporting: Financial information, such as photo ID, bank information, and/or credit card numbers, may be provided to facilitate transactions through the Service.

1. Share the Love or Refer a Friend Feature: If you opt to invite a third party to the Service using the "Share the Love" or "Refer a Friend" feature, you may choose a friend directly from your mobile device's native contact list. Importing your contacts list to the Service is not mandatory, but if you provide contact information, it may be retained. As this invitation originates from your email or phone, we lack access to or control over this communication.
2. Surveys: Your participation in surveys, feedback provision within the Service, responding to questionnaires, engaging in telephone interviews or discussion groups, and providing general information about our Service may result in the collection of Personal Information.
3. Analytics Data and Tools: Direct collection of analytics data and tools, or utilization of third-party analytics tools, aids in analyzing and generating aggregate industry trends and analytics for product enhancement and feature development.

• Cookies and Other Tracking Technologies: Information about you over time is collected through common types of cookies and other tracking technologies employed on the Service.
• Location Data: QuickBooks may be a source of "location data" when accessing the Service via a mobile device, as described previously.

1. Other Users of Our Service: If you are a customer or employee of a Pro, we may collect your Personal Information from the Pro.
2. Our Affiliates: Personal Information may be obtained from our affiliates.
3. Governmental Entities: Background checks may be conducted using information from governmental sources, and publicly available information from authorities regulating home service businesses may be collected.

• Business Partners: For Pros, financial information related to your business may be collected from third-party sources, such as payment processors (e.g., Square, Authorize.net), third-party verification vendors (e.g., Plaid), and accounting service providers. This information is utilized to verify identity, assess eligibility for certain products and services, offer relevant marketing opportunities, and for internal analytics and product development.
• Facebook: If provided as an option, you may log in to our Service using Facebook Connect. In such cases, we collect your Facebook Graph information, including details about individuals you are friends with on Facebook.
• Public Sources: Information from public sources, such as your website, may be included in our data collection.

1. Business Purposes for Collecting Personal Information

We collect and utilize Personal Information for various business purposes, including but not limited to: 

1. Providing Our Service:
   1. Operational Functions: Utilizing your Personal Information is essential for the operation, maintenance, enhancement, and provision of features and functionality within our Service. For instance, certain Personal Information may be required to process transactions on or through the Service, such as bank information (including balances and transactions) or credit card numbers.
   2. Eligibility Determination: Financial and transaction information may be used to assess eligibility for specific offerings included in our Services.
   3. Communicating With You:
      1. Customer Interaction: Personal Information is employed to communicate with you, addressing requests, inquiries, issues, or feedback. We use collected or received Personal Information for direct communication, gauging the potential interest in our Services, and assessing eligibility for our offerings or those of our partners.
      2. Service-related Communications: Personal Information is utilized to send Service-related communications, including but not limited to account verification, purchase and billing confirmations, reminders, changes/updates to Service features, technical and security notices. Important transactional or administrative information may still necessitate contact.

• Marketing and Promotional Purposes:
  1. Advertising and Promotion: Personal Information is employed for marketing and promotional endeavors, encompassing the dispatch of marketing, advertising, and promotional communications. This may include notifications about promotions, new products or features, and targeted advertisements for products and/or services aligned with your interests on social media and other platforms.
  2. Direct Communications: We may send communications containing newsletters, surveys, advertising, promotions, and special offers.
  3. Analytics:

We utilize Personal Information for research and analytics, aiming to enhance our Service by understanding how users interact with our platform. This includes efforts to improve existing features and explore opportunities for introducing new products or features.

4. Security and Fraud Prevention:

Personal Information is employed to detect, investigate, prevent, or take action against potential malicious, deceptive, fraudulent, or illegal activities, including the identification and prevention of fraudulent transactions. 

5. Legal Obligations:

• We leverage Personal Information to fulfill our legal or regulatory obligations, exercise our rights, and defend against legal claims.
  6. Hiring Employees or Contractors: Job Applicant Information is utilized for recruitment decisions and in anticipation of establishing a contract of employment or an independent contractor relationship. Providing this information may be required for employment-related purposes. 

1. Sale or Sharing of Personal Information:
   1. Users of Our Service:

• For Pros: Personal Information may be disclosed to your customers or prospective customers as necessary to facilitate the offering or provision of your services to them.
• For Customers: Personal Information may be disclosed to Pros for the purposes of their offering or providing services to you.
  2. Corporate Affiliates:

Personal Information may be disclosed to our corporate affiliates to support the provision of our Service or for marketing and promotional purposes. 

3. Service Providers:

Certain Personal Information is disclosed to third-party service providers engaged to support our business, such as hosting our platform (including any chatbots), sending communications, and processing payments. When we enlist a service provider to assist in operating the Service or our business, access to Personal Information is granted only to the extent necessary to perform services for LOCAL IGNITER INC. 

4. Third Party Partners:

Personal Information may be disclosed to third parties with whom we have established partnerships to offer specific products or services. 

5. Public Forums:

Certain social media platforms provide opportunities to post content in public forums. For instance, on Facebook, you may participate in LOCAL IGNITER INC. Groups and share public comments about our Service. If you choose to submit information in these public forums, such information will be accessible within those forums. 

6. Legal Process:

Your Personal Information may be disclosed in situations where we have a good faith belief that such disclosure is reasonably necessary to: 

• (a) Satisfy or comply with any legal requirement, regulation, legal process, or enforceable governmental request.
• (b) Enforce or investigate a potential violation of the Terms of Service.
• (c) Detect, prevent, or respond to fraud, security, or technical concerns.
• (d) Support auditing and compliance functions.
• (e) Protect the rights, property, or safety of LOCAL IGNITER INC., its users, or the public against harm.

7. Business Transfers:

Your Personal Information may be disclosed in the event of our involvement in a merger, acquisition, or any form of transfer or sale of some or all of our business or assets. Where legally required, we will provide prior notice and, if you have a legal right to do so, an opportunity to object to this disclosure. 

Other Instances: 

We may seek your consent to disclose your information to third parties not explicitly described elsewhere in this Privacy Policy. 

Information You May Disclose: 

• Any Personal Information or content voluntarily disclosed for posting on public pages of the Service may become accessible to the public, subject to applicable privacy settings. Removal of posted information does not guarantee complete erasure, as copies may persist in cached or archived pages of the Service or if other users have duplicated or saved that information.
• You have the option to share your location, name, or other Personal Information on third-party services like Facebook or Twitter using functionality provided on the Service, such as a "post on Facebook" button. Please be aware that if you choose to share Personal Information on these third-party services, visibility will be determined by your privacy settings on those services (if any), and the shared information may be collected and utilized according to the rules and policies of the third-party service.
• It's important to note that this Privacy Policy does not govern the collection or use of your Personal Information on third-party services. If you decide to share Personal Information on a third-party website or service (such as Facebook), you do so at your own risk.

2. HOW WE STORE AND PROTECT YOUR PERSONAL INFORMATION

• We prioritize the security of your Personal Information and employ commercially reasonable safeguards to maintain the integrity and security of all Personal Information collected through the Service. To uphold your privacy and security, we implement reasonable measures, such as requiring a unique password, to verify your identity before granting access to your account. It is your responsibility to always safeguard the secrecy of your unique password and account information and control access to your communications from us.

• While we take these precautions, it's important to note that we cannot guarantee the security of any Personal Information you transmit to us. We cannot assure you that Personal Information on the Service will remain inaccessible, undisclosed, unaltered, or undestroyed. In the event of a security breach compromising any Personal Information under our control, we commit to taking reasonable steps to investigate the situation. When deemed appropriate, we will notify individuals whose Personal Information may have been compromised and take necessary actions in accordance with applicable laws and regulations.

3. INTERNATIONAL USE OF THE SERVICE

Personal Information collected through the Service may be stored and processed in the United States or any other country where LOCAL IGNITER INC, its subsidiaries, affiliates, or service providers maintain facilities. LOCAL IGNITER INC. reserves the right to transfer Personal Information collected about you to affiliated entities and/or to other countries or jurisdictions worldwide. When information is situated outside your country, it is subject to the laws of the respective country, state, or province and may be subject to disclosure to the governments, courts, or law enforcement or regulatory agencies of that jurisdiction, as per the laws governing that jurisdiction. However, our practices concerning your personal information will consistently be governed by this Privacy Policy and applicable laws. For additional details about our policies related to the transfer of personal information to other countries, please contact our privacy officer (see “How to Contact Us” below). 

3. YOUR CHOICES ABOUT YOUR PERSONAL INFORMATION

• Account Information Updates: You have the flexibility to update your account information at any time by logging in to your account and adjusting your profile settings.

• Promotional Email Communications: To cease receiving promotional email communications, click on the “unsubscribe link” provided in such communications. We strive to promptly process all unsubscribe requests. However, important transactional or administrative information may still be communicated to you as permitted by law (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).

• Contact Information: For inquiries about reviewing or modifying your account information, you can reach out directly to us at support@localigniter.com.

• Cookies and Tracking Tools: Refer to your mobile device or browser’s technical information for instructions on deleting and disabling cookies and other tracking/recording tools. Please note that disabling these tools may impact the functionality of certain features available through the Service. Depending on your device, it may not be feasible to delete or disable tracking mechanisms on your mobile device.

4. ANALYTICS DATA AND TOOLS:

We may directly collect analytics data or utilize third-party analytics tools, such as Google Analytics, to analyze and generate aggregate industry trends. This data aids in enhancing the product and creating new features. These tools gather information sent by your browser or mobile device, including visited pages, assisting us in refining the Service. The collection and utilization of this analytics information are done in aggregate form to prevent the reasonable identification of any particular individual. 

5. COOKIES AND OTHER TRACKING TECHNOLOGIES:

• We gather information about your interactions with and usage of the Service over time through common types of cookies and other tracking technologies. These tools enable us to collect data about your engagement with the Service. Additionally, we may authorize third parties to collect information on our behalf for their own purposes. Cookies, small files downloaded when accessing certain websites, are utilized for this purpose. For further details on cookies, please visit allaboutcookies.org.
• To aid in the analysis of our website traffic through cookies and similar technologies, we employ analytics services, such as Google Analytics. More information on Google Analytics' handling of your data can be found in "How Google uses information from sites or apps that use our services." You have the option to opt out of Google Analytics by installing Google’s opt-out browser add-on.
• We may use both session-based and persistent cookies. Session cookies expire when you close your browser or turn off your device, while persistent cookies remain after such actions.
• Feel free to let me know if there are specific legal terms or details you would like to emphasize further in this section.

We may use the following cookies: 

• Essential Cookies:

Purpose: Essential cookies are crucial for the proper functioning of the Service. They enable basic features and are necessary for you to navigate the website and use its functionalities. 

• Analytical or Performance Cookies:

Purpose: Analytical cookies help us understand how users interact with the Service by collecting and reporting information anonymously. This data allows us to improve the Service's performance and enhance user experience. 

• Functional Cookies:

Purpose: Functional cookies enable the Service to remember choices you make, such as language preferences and any customization you apply. These cookies enhance your user experience and provide personalized features. 

• Targeting or Advertising Cookies:

Purpose: Targeting cookies are used to deliver content tailored to your interests. They may be used to serve targeted advertisements or measure the effectiveness of an advertising campaign. These cookies may be placed by third-party advertising networks. 

• Session Cookies:

Purpose: Session cookies are temporary and expire when you close your browser or log out of the Service. They are essential for secure user navigation during a single browsing session. 

• Persistent Cookies:

Purpose: Persistent cookies remain on your device after you close your browser or log out. They help recognize you when you return to the Service and remember your preferences. 

Web browsers typically accept cookies by default. You have the option to either accept or block cookies by adjusting the settings in your browser. This can be done by activating the setting that allows you to reject all or specific cookies, or by modifying your cookie preferences directly through the Service. Refer to the help and support section of your internet browser for instructions on blocking or deleting cookies. Certain web browsers, including some mobile versions, offer settings to control or reject cookies, and can notify you when a cookie is placed on your computer, tablet, or mobile device. While accepting cookies is not mandatory, blocking or rejecting them may limit your access to certain features available through the Service. 

Mobile Device Access: 

When accessing the Service via a mobile device (e.g., smartphones or tablets), we may retrieve, monitor, and/or remotely store one or more "device identifiers." These identifiers are small data files associated with your mobile device, uniquely identifying it. A device identifier may consist of data stored in connection with the device hardware, operating system, or other software, or data transmitted to the device by our Service. It provides insights into your browsing behavior and Service usage. A device identifier may persistently remain on your device, facilitating quicker logins and improving navigation. However, disabling or impairing the use or availability of device identifiers may affect the proper functioning of some Service features. 

6. DATA RETENTION

After the termination or deactivation of your user account, LOCAL IGNITER INC may retain your Personal Information for purposes outlined in this Privacy Policy. These purposes include, but are not limited to, marketing, backup, archival, protection of the rights of LOCAL IGNITER INC and its customers and third parties, audit purposes, or as otherwise permitted by law. 

7. CHILDREN’S PRIVACY

We do not knowingly solicit, collect, sell, or share any Personal Information from individuals under the age of 16, nor do we knowingly allow such persons to register as users. The Service and its content are not directed at children under the age of 16. In the event that we become aware of collecting Personal Information from a child under the age of 16 without verified parental consent, we will promptly delete that information. If you are a parent or legal guardian and believe that we may have collected Personal Information about your child, please contact us at support@localigniter.com. 

8. LINKS TO OTHER WEBSITES AND SERVICES

We do not control or endorse the practices of websites or services linked to or from the Service, along with the information or content contained within them. It's important to note that our Privacy Policy does not extend to third-party websites or services when you use a link to navigate from the Service. Your interactions on any third-party website or service, whether linked or advertised on our website, are subject to the respective rules and policies of that third party. If you provide a third-party website or service (e.g., Facebook) access to your Personal Information, you do so at your own risk. 

9. RESPONSE TO "DO NOT TRACK" SIGNALS

Some browsers offer a "Do Not Track" feature that signals a website to disable tracking or cross-site user tracking. Presently, we do not modify our practices based on the receipt of a Do Not Track signal. To understand more about how Do Not Track operates, please visit www.allaboutdnt.com. 

10. INDIVIDUAL RIGHTS CONCERNING YOUR PERSONAL INFORMATION

As required by applicable law: 

• We are committed to maintaining your personal information with accuracy, completeness, and relevance, taking reasonable steps to update it as necessary. While we do not routinely update your personal information, we encourage you to provide updates when needed. You can do so by logging into your account and adjusting your profile settings or informing us directly of any changes.

• Upon written request and with proof of identity, you have the right to review the personal information we have collected, used, or disclosed. You may request corrections where applicable, as authorized or required by law.

Where permitted by applicable law: 

• You have the right to withdraw your consent for the disclosure or use of collected personal information.
• You may also be entitled to file a complaint with the relevant data protection authority.

To fulfill your personal information request, we may require sufficient identification, and any identifying information provided will be used exclusively for this purpose. 

11. 11. HOW TO CONTACT US

For inquiries regarding this Privacy Policy, please reach out to our privacy officer at sales@localigniter.com. 

12. 12. CHANGES TO OUR PRIVACY POLICY

We may periodically modify or update this Privacy Policy to align with changes in our business and practices. Therefore, it is advisable to review this page occasionally. When making significant policy changes, we will notify you by updating the 'last modified' date at the top of this Privacy Policy and posting it on the Service or using other appropriate means. Your continued use of the Service post-revision indicates your acknowledgment, understanding, and agreement with the current version of the Privacy Policy.

13. PRINTABLE VERSION OF OUR PRIVACY POLICY

For a printable copy of this Privacy Policy, kindly request from us latest version. 

YOUR CALIFORNIA PRIVACY RIGHTS 

If you are a resident of California, you are entitled to the following rights: 

Notice: The right to be informed of the categories of Personal Information to be collected at or before the point of collection, along with the purposes for which they will be used and shared. 

Access: The right to request the categories of Personal Information collected in the previous 12 months, sources of collection, specific pieces of Personal Information collected, and the business purposes for such collection and sharing. Additionally, the right to inquire about categories of Personal Information disclosed for business purposes and the categories of third parties involved. 

Data Portability: The right to receive the Personal Information previously provided to us. 

Deletion: The right to have Personal Information deleted. However, certain exceptions apply, such as retaining information for transaction completion, website integrity and security, legal compliance, or internal lawful use. 

Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of Personal Information. This includes refusing the sharing of Personal Information for cross-context behavioral advertising. 

To exercise these rights, submit your request here or call toll-free at: six one nine, three nine three, two two nine nine. 

Nondiscrimination: Exercising your California privacy rights will not result in discrimination. This means no denial of goods or services, different pricing, or altered quality due to the exercise of these rights. 

Verification: Identity verification is necessary before fulfilling requests. Additional information may be requested for verification, with disclosed Personal Information used solely for this purpose. 

Certain requests may be denied or partially fulfilled as permitted or required by law, for instance, retaining information needed for legal purposes. 

Lodging a Complaint under California Law: The CCPA grants the right to lodge a complaint with the California Attorney General’s office. Contact details are available here or by telephone at (916)-210-6276.